Scott Hale Plumbing, Drains, Heating & Air

We had a great experience with this company! Michael Ryan was our technician, and he did an outstanding job installing my bosses new Nest thermostat systems. He was professional, knowledgeable, quick and took the time to make sure everything was installed correctly and working perfectly before he left. It’s clear he takes pride in his work and genuinely cares about providing excellent service. We couldn’t be happier with the installation and would absolutely recommend Michael Ryan and this company to anyone looking for reliable, high-quality HVAC service. Thank you for such a smooth experience!

Michael came to help repair my AC when it was the hottest week of the summer. He was very kind and helpful and explained everything to me in a way I could understand. It was easy to get a same-day appointment and he followed up personally. Just made the experience much less stressful. And my AC is working beautifully now!

Called Scott Hale Sunday (6/14) morning due to back to back vanity’s overflowing in a rental I manage. They get stars for being the ones willing to show up on the weekend semi promptly. That’s about all I can say positively. The technician that came out was friendly- but extremely salesy. He spent approximately 30 mins trying to snake the drain but kept popping up the vanity on the other side of the wall. He claimed he couldn’t get into the main stack where the clog was. He proceeded to explain to me how we would need to rip out the vanities, open up the wall, and redo the old cast iron pipes so he could get into the main stack. I asked for a ballpark price and was told $2,000-$10,000. Yea right. He also spent a good little bit trying to get me to purchase drain cleaner. Which I would have considered if the drains were clear. Sent him on his way after paying for a lack of actually solving my problem. Not too happy about that. $270 down and the drains are still clogged. He said we would come back the following day and put a camera down the drain to see the situation and get a better idea. I was like ok whatever. With the problem unresolved and the sinks still overflowing, I proceeded to spend the next 6 hours cleaning up wet floor, cutting out the back of the vanity, cutting out the drywall, exposing the plumbing, trying to get through the clean out (which was rusted stuck). With no other options and a small wimpy drain auger I had to rip out a t-joint to access the main stack. I eventually unclogged it enough that the tenants wouldn’t have any issue overnight, though it was still somewhat clogged. The following day I called a new plumber who came, and using a drop head auger, snaked the main stack in approximately 15 mins. He cleaned the drains better than i was able to the day before. $170 and fixed the problem. Overall, probably won’t ever call Scott Hale back for anything. They weren’t able to solve a semi easy problem with tools they should have had and ended up trying to sell me in thousands of dollars of repairs. 2/5 stars Edit: After posting this review, management reached out to me and apologized and issued a refund for charging and not solving the issue. Happy with this customer service 4/5